1GO.PLUS Casino - プレイヤーのアカウントは制限されており、出金ができません。

I deposited ₹3500 on 1GoPlus (1goplus.com) and gradually won approximately ₹12,60,000 over a period of 4–6 days through normal manual gameplay.

After placing withdrawal requests, my account was suddenly restricted. The platform claimed that my activity violated risk control policies and requested verification documents.

I have already submitted all required documents multiple times, including:

Aadhaar card

Selfie holding Aadhaar card and bank card

Account screenshots

Detailed explanation of my issue

Despite this, I am continuously receiving the same automated response asking me to "explain the issue and provide screenshots," which I have already done several times.

Currently:

My account is restricted

I cannot access any games

I cannot complete the turnover requirement

My withdrawal is blocked

My balance of ₹12,60,000 is still visible but inaccessible

This clearly appears to be a deliberate delay tactic, as no proper support or real response is being provided.

I request CasinoGuru to intervene and help resolve this issue so I can access my funds.

User ID: 34920914

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1goplus Casinn.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your response.

I started playing on 1GoPlus around early March 2026. My account was blocked around 7–8 March 2026 after I placed a withdrawal request.

I mainly played the "7 Up 7 Down" game using a normal betting strategy (increasing bet after loss). I did not use any illegal method or unfair advantage.

I have already submitted all required verification documents multiple times, including my Aadhaar card and a photo holding my Aadhaar and bank card.

However, my account is still blocked, and I am unable to access games. The system is asking me to complete turnover, which is not possible due to restricted access.

My current balance is approximately ₹12,00,000+, and I am unable to withdraw my funds.

I have also shared all screenshots of chats, emails, and verification proof.

I request your help to resolve this issue and get my withdrawal processed.

I would like to add an important clarification regarding my withdrawal issue.

Before my account was blocked, I had already placed multiple withdrawal requests. At that time, the daily withdrawal limit was ₹5,000, but even those withdrawals were being automatically cancelled by the system.

I contacted the live chat support regarding this issue, and they advised me to change my bank account. Based on their suggestion, I updated my bank account details.

Unfortunately, I do not have a screenshot of that specific conversation, but I followed their instructions in good faith.

Despite this, my account was later blocked, and I am now unable to withdraw my funds or access the games.

I request you to please consider this point as it clearly shows that I followed the platform’s instructions and did not violate any rules.

Thank you for your support.

I would also like to inform you that I have already sent a detailed email to you with all supporting evidence.

This includes:

Account balance screenshot

Account blocked/error message

Email conversations with support

Live chat screenshots

My verification photo (Aadhaar and bank card)

All documents have been shared to provide complete transparency from my side.

Please let me know if any additional information is required.

Thank you for your support.

Dear Tgsgourav,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Tgsgourav,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter to see if I can help somehow.

We would like to invite 1GO.PLUS Casino to join the conversation.

Dear 1GO.PLUS Casino,

We would appreciate more details regarding the player's actions that were considered "the game's risk control policies", as was communicated to the player.

I kindly request detailed information, including any relevant documentation, regarding the player's actions that resulted in this outcome.

If such information and evidence cannot be made public, I would be grateful if you could send it directly to me at michal.k@casino.guru for an independent assessment.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Tgsgourav,

I have tried to contact the casino repeatedly but have had no success. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend that you choose casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru