1Red Casino - プレイヤーの賞金は没収されました。

Hello, I have proof of the withdrawal, they say that I violated the rules with the excuse of the IP address and they stole all my € 457 that I had withdrawn. I also have proof that I had previously contacted support and they told me that you can play with the same IP address. I have the screens, I also have proof of the withdrawal, and in addition they knew very well that I had the same IP address and insisted on making me deposit. In fact, I deposited 600 at the beginning, from the beginning they sent me a barrage of email messages that I had to try to deposit again since I couldn't, once I deposited and played and withdrew they closed my account and don't want to give me my withdrawal back, are you kidding? Help me please. I also have many other proofs.

Salve Ho le prove del prelivo, dicono che ho violare le regole con la scusa del indirizzo IP e si sono rubato tutti i miei 457€ che avevo prelevato ho anche le prove che priamo avevo contattato a l'assistenza e mi hanno detto che si può giocare con lho stesso indirizzo IP ho gli screan, ho anche le prove del prelievo, e in più loro sapevano benissimo che avevo lho stesso indirizzo IP e insestevano a fammi deposito infatti ho depositato 600 all'inizio, da l'inizio mi mandavano a raffica messaggi in email che dovevo riprovarci a depositare visto che non ci riuscivo, una volta che ho depositato e giocando e prelevato mi chiudano l'account e non vogliono ridarmi i mio prleivo ma stiamo scherzando.. Aiutatemi per favore.. Ho anche tante altre porve

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1Red Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• How did you learn about your account being blocked?
• Could you please specify when the live chat you submitted took place?
• When did you deposit, and when were you accused of breaking the casino rules?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas