1Red Casino - 当該プレイヤーは出金が遅れていると考えています。

I have requested 3 withdrawals totalling £4100 which is maximum daily limit allowed.

I have not played with any bonuses or free spins. I have had successfully withdrawn from 1red casino a few times and had no issues . Usually paid within 24 to 48 hours. This time the withdrawals are still pending. Just keep getting told not to worry .

I don't understand why the withdrawals are being delayed.

Dear Gazzawhite123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi Nick

Thanks for response. I will keep you informed on the withdrawal.

Can I please ask why the safety index for this casino dropped dramatically overnight ?

Hello Gazzawhite123,

The safety index dropped because of a different complaint which was unresolved by the casino.

However, it was not related to withdrawal so I would advise to just wait for now as recommended above.

Regards,

Nick

Hi Nick received payment for the 3 withdrawals.

Got another 2 pending now. Hopefully these will get accepted.

Can I keep the complaint open until further payments have been received.

Hi 1 more payment has been received and another accepted . Should receive that after bank holiday. AS I have reached max weekly payout. Can't do any more withdrawals until end of next week.

Looks like all is good now at 1red.

Dear Gazzawhite123,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Nick

Yes withdrawals have been received.

I have a few more withdrawals to go but there is a weekly limit. So tomorrow I can carry out another withdrawal request. But all looks good now. Last 2 withdrawals was done within 24 hours.

Hi Nick

The casino has changed the withdrawal limits . Put in a new request on Friday 25-04 for the lower withdrawal ammout allowed £2000 and it is still pending. I have an account balance of £8700 in total. Seems to be a slow process getting withdrawals accepted.

Another withdrawal declined. Asked vip manager what is going on . Just get same reply . Payment is being processed by the financial team.

Seems to be a struggle getting payments now.

Dear Gazzawhite123,

Can you advise if you currently have any pending withdrawal or was all of them canceled?

Additionally, please forward the communication between you and the casino related to the case to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

Hi Nick

Yes I have a pending withdrawal.

I have forwarded you previous communication email.

Dear Gazzawhite123,

Unless your withdrawal request are paid within 14 days after requesting, everything seems to be correct.

We can keep the complaint open if you request it but it seems like the casino is paying out accordingly.

Let us know in case of any updates.

Regards

Nick

Hi Nick

I still have a pending withdrawal with them . They seem to be taking a long time to accept them . But looks like they do pay eventually.

They go well over the 48 hour limit as stated in the terms and conditions

I will give it time.

Hi Nick

New withdrawal got declined saying technical issue.

Can I keep complaint open please.

Dear Gazzawhite123,

Sure, we can keep the complaint open.

Can you please advise since when is your current withdrawal pending?

Have you tried a different payment method as it seems this one gets reverted from time to time?

Awaiting your response.

Regards,

Nick

Hi

Withdrawal pending since Monday 5th .All Withdrawals are done via bank transfer. Looks like they just delaying payment.

Dear Gazzawhite123,

As advised in my first post, withdrawals may take up to 14 days to be processed.

Please let us know if case the money would arrive or it would pend longer than the recommended period of 2 weeks.

Regards,

Nick

Hi Nick

Been 2 weeks now . Withdrawal was 05-05-2025 @ 9.50am.

Still pending and still keep getting told the same thing. Withdrawal under review.

Thank you Gazzawhite123 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Gazzawhite123 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 1Red Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Hi Peter

Thanks for assistance.

I have been asking myself but just get same answer . Being under review.

I have a balance on account off £4301.82.

I can only request a withdrawal off £2000 per day.

My last withdrawal was for £2000 on the 5th May. Which is currently still pending.

Hopefully we can get this resolved as I have never had issues in the past. As they normally payout pretty quick.

Dear CasinoGuru Team,

We hope this message finds you well.

We would like to explain the situation in more detail:

Yes, there was a delay in the withdrawal, but it was due to the fact that we needed to further verify the player's information and we were in contact with the game provider and were waiting for a response from them.

Now all the information has been verified and we have received a response from the game provider, so further withdrawals will be made according to our limits.

If you have any further questions, we will be happy to answer them

Regards,

1Red Casino Team

Thank you very much for the update 1Red Casino representative.

Dear Gazzawhite123, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Hi Peter

I am happy to say all withdrawals have now been received.

Thanks for your assistance.

This complaint has now been resolved.

Dear Gazzawhite123,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter