1Red Casino - 決済が遅延しているとのクレームがあります。

I had a good couple of wins but then when I tried to withdraw it all went wrong. My requests where declined and then after numerous attempts and conversations on the websites online chat I was informed I could only request a daily withdrawal limit of £1000, so I requested again 2 days later it is still in a pending state. I was made to send numerous documents to be verified and still my request remains in a pending state. So I decided to cancel the request and try for a smaller amount of £800 still no luck, this request also remains in a pending state. Iv spoken to numerous people through the live chat feature and am continually told the finance office are busy and work on a first come first served basis. Iv emailed a complaint 3 times with no real response just a standard response of we will be in touch

Dear Teacy77,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Teacy77,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Teacy77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.