7K Casino BR - 決済が遅延しているとのクレームがあります。

My problem with the 120,000 that were lost was solved. They returned them to me, but now I can't withdraw them. I haven't been able to do so since yesterday, and they don't give me a quick solution.

Se solucionó mi problema de los 120.000 que estaban extraviados me los devolvieron pero ahora no puedo retirarlos desde ayer no puedo y no me dan solución rapidia

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

This complaint appears to be a duplicate of an existing one, we will now close this case. Please continue communicating in the original complaint thread so we can assist you further with your withdrawal issue there.