888 Casino IT - プレイヤーの出金が遅れている。

Once the withdrawal is made, it says 24 hours for processing and 5/6 days IN TOTAL, including processing for deposit.

My withdrawal is still being processed, and I haven't received any requests! No documents, no communication from them, even after several attempts with the customer service center, which, in my opinion, is obsolete because it's completely robotic and provides no real feedback on my issue.

Effettuato il prelievo, dice 24 ore per elaborazione e 5/6 giorni IN TOTALE, compresa elaborazione per versamento.

Il mio prelievo risulta ancora in elaborazione e non mi è stato richiesto nulla! Ne documenti ne niente, nessuna loro comunicazione anche dopo vari tentativi con il centro assistenza che, a mio avviso, obsoleto perché del tutto robotico e totale assenza di feedback reali al mio problema.

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Dear SimonCallaghex,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We're at 13 days now... ok, waiting for the transfer this week, but at least they should give me updates on the processing!

Siamo a 13 giorni ora.. ok l'attesa del bonifico in settimana, ma che almeno mi diano degli aggiornamenti sull'elaborazione!

Dear SimonCallaghex,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, it has not been received, the withdrawal transaction is still being processed!

No non è stato ricevuto, la transazione di prelievo risulta ancora in elaborazione!

How can we proceed?

Come si può procedere?

I am asking for information on how I can file a complaint with 888. We are almost 3 weeks into this and it is still being processed, and you have not responded for several days.

Chiedo informazioni su modalità con cui posso sporgere reclamo a 888, siamo quasi A 3 settimane e risulta ancora in elaborazione e anche voi non rispondete da diversi giorni..

Dear SimonCallaghex, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

No news, no requests for documentation or news from 888, just asking for my winnings.

Nessuna novità, ne richiesta di documentazione o notizia da 888, chiedi solo di avere la mia vincita.

Dear SimonCallaghex, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

I tried changing the method, I credited the amount back, I played a little and I made smaller withdrawals of up to 500 euros!

The usual notice of one working day for processing, but we are already on the second day (this operation was carried out on Monday 9 March) and they are still all being processed and I have not received the money in my account

Ho provato a cambiare metodo, ho riaccreditato la somma, ho giocato qualcosa e ho effettuato prelievi più piccoli da massimo 500 euro!

Solito avviso di un giorno lavorativo per elaborazione, ma siamo già al secondo giorno (questa manovra effettuata lunedì 9 marzo) e risultano ancora tutti in elaborazione e non mi arriva il denaro sul conto

Dear SimonCallaghex,

Thank you for your update.

However, in order for me to properly assess your case and proceed with the complaint resolution, I still need the answers to the questions I asked previously in two posts :

Could you please clarify the following:

• Have you made any successful withdrawals from this casino before?
• Can you confirm whether your account has passed the KYC verification?
• Were your winnings accumulated with or without an active bonus?
• Did you play casino games or place sports bets?
• Could you please share any communication you had with the casino regarding the delayed withdrawal (emails or chat transcripts)?

You can post the screenshots here in the complaint thread or send them to my email.

Once I have this information, I will be able to better understand the situation and determine the next steps in resolving your complaint.

Thank you in advance for your cooperation.

Karla

Dear SimonCallaghex,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru