888 Casino IT - プレイヤーはカジノのウェブサイト上で詐欺行為を疑っています。

This is the amount I have recharged in the last 3 months. I have never withdrawn! I believe there is a generalized scam in progress. I would like to understand how to report it and if it is possible I ask you to send me a certified email from the company to issue a warning. Attached are the photos of my account statistics. I certainly have a Gambling problem that I am dealing with but it is not helpful to be scammed in this way. Thanks

Questa è la cifra che ho ricaricato negli ultimi 3 mesi. Non ho mai prelevato! Credo sia in atto una truffa generalizzata. Vorrei capire come denunciare e se è possibile chiedo di inviarmi una pec dell'azienda per fare una diffida. In allegato le foto delle statistiche del mio conto. Sicuramente ho un problema di Gambling che sto affrontando ma non è di aiuto essere truffati in questo modo. Grazie

Dear filippopersichetti,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear filippopersichetti,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.