The player from Italy claimed to have been cheated out of 807 euros and had been waiting for two months for a resolution. The Complaints Team had attempted to gather more information from him but received no response to their inquiries. As a result, the investigation could not proceed, and the complaint was rejected due to lack of communication.
苦情をお送りいただき誠にありがとうございます。888 Casino IT に関する問題については大変残念に思います。恐れ入りますが、問題に関する詳しい情報が必要です。詳しく教えていただけますか? 返事をお待ちしています。
よろしくお願いします、
ニック
Dear goldmetal67,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 888 Casino IT. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.