888 Casino RO - プレイヤーの撤退が遅れ、不完全です。

Complaint to Casino.Guru

Casino: 888 Romania Limited / New Gambling Solutions SRL

Domain(s): 888sport.ro / 888casino.ro / 888poker.ro / 888.ro

Dear Casino.Guru team,

I would like to file a complaint regarding a withdrawal issue with 888 Romania Limited, which recently announced that it would stop operating in Romania. However, instead of closing, the operation was transferred to a new company – New Gambling Solutions SRL – which now runs the exact same domains (888sport.ro, 888casino.ro, 888poker.ro, and even 888.ro).

My situation:

I requested a withdrawal of 668 RON more than two weeks ago.

They only sent me a small partial payment of 247 RON, while the rest is still missing.

For the past 10 days, I have received no communication at all, even though I emailed them repeatedly.

My account has been fully verified long ago, and I have always complied with their requests.

It seems they are hiding behind this "transition" between 888 Romania and New Gambling Solutions, but players like me are left without our full withdrawals.

I kindly ask Casino.Guru to step in and mediate, because this situation looks like they are trying to avoid payments during the license change.

Evidence attached:

Screenshots of withdrawal request and status

Proof of the partial payment (247 RON)

Emails with their support team

Thank you for your support.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888 Casino RO.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you managed to withdraw winnings from the casino in the past?
• Were you informed that the casino launched an investigation regarding the missing amount? Were you given a ticket number?
• When was the last time you were in contact with casino support regarding the situation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear dpbarl,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas