888Starz Casino - プレイヤーの入金が遅れており、対処されていません。

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Dear Nani900036,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the deposit of 50,000 INR.

To better assist you, I would like to ask a few clarifying questions and request some documents:

Could you please provide the following documents to proceed with your case:

• Screenshot of your transaction history in your casino account
• Communication with your payment provider&casino customer support
• Bank statement from the date of the transaction that has not been credited to your casino account until today

Your answers and the requested documents will help us review your case more thoroughly.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Hi team

Please find the attachment shared at th time of complaint submission shared 2 pdf which has all the details that transaction was successful from my end and they prolonged it and scammed me

Thank you for your reply and for providing the previous details, Nani900036.

• Are there any specific responses from the Bank Provider that you would like me to review?
• Is there any specific evidence from the casino that you would like me to review? This can include screenshots, emails, or chat records.

You can send me all the relevant documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Nani900036,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru