8Bet.io Casino - アカウント確認の問題により、プレイヤーの資金が遅れています。

I have 3 ltc in this casino and so far after more than 3 weeks trying to send a message to the casino admin and telegram to which he sees the messages nothing I need to verify the account with the mobile number of which did not give and that is why I can not withdraw the money but the admin does not say anything and I'm fed up I want my ltc!!!

Tenho 3 ltc neste casino e até agora após mais de 3 semanas a tentar mandar mensagem pro admin do casino e telegram ao qual ele vê as mensagens nada preciso verificar a conta com o número de telemóvel do qual não deu e e por isso que não consigo retirar o dinheiro mas o admin não diZ nada e eu já tou farto quero meus ltc!!

Dear hipertec263,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand your situation and assist you effectively, could you please provide us with more information by answering the following questions:

• Could you please provide more information about the issue with the phone number?
• Do you encounter any errors or specific issues when trying to verify your account?
• Have you provided any documents to verify your identity and have they all been approved?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

Dear hipertec263,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru