Aerobet Casino - プレイヤーのアカウントは、損失を出した後にのみ閉鎖されました。

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward the original email communication between you and the casino customer support, rather than screenshots only? My email address is veronika.f@casino.guru.
• Have you made any successful withdrawals from this casino in the past?
• Did you contact customer support with a self-exclusion request before you had any pending withdrawal requests in your account?
• Have you completed the full KYC verification process at this casino, or at least submitted any identity documents for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika