AllySpin Casino - プレイヤーのアカウントは閉鎖されていません。

I emailed support informing them to delete my account permanently as I am a gambling addict on the 30th may. On the 31st of may they replied saying my account had been closed. On the 16th June they have emailed me a deposit match bonus which I logged on and proceeded to lose 3000 nzd. I think this is completely unacceptable on their end to lie about closing my account after I've told them I am a gambling addict and they should refund this money.

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Dear Fusion7071,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the Responsible Gambling policy, and I found this:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@allyspin.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru?

Thank you very much for your cooperation.

Best regards,

Kristina

I have sent all the emails with all the information through now thank you.