AllySpin Casino - プレイヤーの入金が遅れています。

I deposited €39 over two hours ago. The amount was debited from my bank account, but not credited to my player account. I've contacted the casino's support chat twice about this, unfortunately without success. I keep getting automated replies and being put off, but nothing is actually happening.

I already had this problem in September 2025; two deposits were not credited and I was put off for days. To this day, I have not received any notification from Allyspin.

Habe heute vor über 2 Stunden 39 € eingezahlt. Der Betrag wurde meinem Girokonto auch belastet, aber nicht auf meinem Spielerkonto gutgeschrieben. Hatte diesbezüglich 2 x Kontakt mit dem Casino über den Support Chat, leider ohne Erfolg. Ständig bekommt man automatisierte Antworten, wird vertröstet, aber nichts passiert.

Hatte das Problem bereits schon im September 2025, auch hier wurden 2 Einzahlungen nicht gutgeschrieben und ich würde tagelang vertröstet, habe bis heute keine Benachrichtigung von Allyspin erhalten.

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Dear conny2050,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika