AllySpin Casino - プレイヤーの撤退が遅れています。

Deposits and choice of games are fine, Started the max withdrawal of 1000 NZD on August 14th with 3-4 business days to complete, after 3-4 days they said they had "delays our end" asked them about it they said it has been moved to front of que to process. 7 days total now i ask whats going on they said "soon" I went along with it.. 14 days now and they said the "financial department will email you. Nothing has been recieved its a total scam

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with AllySpin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before using the same payment method?  
• Have you experienced any issues with the casino in the past regarding withdrawals or payout times?
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

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Yes the first withdrawal of (1k also) was sent to me in 3-4 days, because i had won the quite abit i was concerned there was going to be problems as its 1k withdrawal limit per day. It was without a bonus I used dogecoin crypto currency, this is more about making sure others dont play here as I always look at casino guru for ratings and trust them, but a casino that cannot payout is a BIG red flag. Not only is it frustrating but statistically its a ploy to try and get you to cancel it and lose.

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

I do not have communication saved between me or the casino I didnt have doubt in my mind to even save it im sorry, aslong as no one else gets caught with this casino im happy.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello T1mpst1r, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested pay out. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of AllySpin Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

Dear T1mpst1r,

We would like to clarify that the withdrawal request you initiated on August 14th for 1000 NZD was cancelled by you from your side. This is the reason why the payout was not completed.

Please also note that, as stated in our Terms and Conditions, section 6.14:

"The Company reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the withdrawal method, your account level or other relevant factors."

Kind regards,

Allyspin Casino Team

Thanks to the AllySpin Casino Team for the confirmation.

Normally, at this point I would ask T1mpst1r to confirm the casino's statement, but the post above is quite clear. The player does not wish to use our services anymore and is pursuing this issue with Trust Pilot and AskGamblers. I am sorry we could not try to mediate this case further, but I wish you all the best and hope you'll get the help and services needed.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.