AllySpin Casino - プレイヤーの撤退が遅れています。

Dear CasinoGuru

On August 26, 2025, I requested a withdrawal of 150,000 HUF (payment method: USDCoin). The transaction ID is: ee8027c8-f9bf-4377-9218-db91b29bb7ad.

As of today, the withdrawal status is still stuck at "Under review," even though more than two weeks have passed. No progress has been made.

I contacted the support team multiple times, but I always receive the same generic response telling me that "everything is fine, please wait." There is no pending KYC verification on my account, all my documents were already approved, and there are no open requests from the casino regarding my account verification.

I kindly request that the casino processes and completes my withdrawal without further delay, as this situation is unreasonable and violates fair treatment of players. Please see the attached screenshot as evidence of my withdrawal request and its current status.

Dear Rozzancs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hi Veronika

Yes they let me withdraw 134 USD but my first withdraw still pending

Yes my account dont need more kyc verification on the site.

with bonus but i did the wager, i won 650.000huf and i request 2x 150.000huf and when they not let me withdraw i lost the other half of my money so i would like to withdraw this 300.000huf i still have, but they say the same in the live chat " we have no problem with the withdraw and no need more kyc and they let a reminder at the financial team"

i play only slots

Thank you for your help dear

Hello,

Today is the third week (21 days have passed) that the casino has not paid out

I don't understand why they are taking so long

Thank you very much, Rozzancs, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Miroslava

22.day and they still not paid

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite AllySpin Casino representative to join this conversation.

Dear AllySpin Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

they started paying, only 90,000 forints left waiting to be paid

Dear Rozzancs,

We are pleased to confirm that your withdrawal of 150,000 HUF has been successfully processed. The funds are expected to arrive in your account within 3 to 5 business days, subject to your bank's processing times and the payment method used.

Please note that you have other additional withdrawal requests pending. We appreciate your patience as we process them.

Kind Regards,

AllySpin.com

Dear Allyspins casino

thank you so much for your reply

yes i got the 150.000huf now Im waiting for 2x45.000 i hope these withdrawals wont take 3 weeks i like this casino and i would like to be playing here

Thank you for your reply.

Please notify me, when you receive the rest of the disputed amount.

Thank you.

Now i got 45000 Im waiting another 50 and its done

thankyou

Dear player,

Could you please confirm, if you have received the rest of the disputed amount by now?

Dear Rozzancs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Mirka
Casino.Guru