AllySpin Casino - 決済が遅延しているとのクレームがあります。

They are not completing the ascension!

Δεν ολοκληρωνουν την αναληψη!

Dear Joker91x,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I have made a withdrawal of 3/4 500€

One withdrawal 4/4 €500

One withdrawal 6/4 €200

And all they tell me is to be patient and be patient, I sent an email and they didn't even reply. Their withdrawal schedule says it's 1-3 business days.

Εχω κανει μια αναληψη 3/4 500€

Μια αναληψη 4/4 500€

Μια αναληψη 6/4 200€

Και το μονο που μου λενε ειναι υπομονη κ κανε υπομονη, εστειλα email κ ουτε καν μου απαντησαν. Το χρονοδιαγραμα τους για τις αναληψεις λενε πως ειναι απο 1-3 εργασιμες.

I've been emailing them for 2 days now and they haven't responded to that either. In live chat all they say is just be patient a little longer. I don't understand what you're really doing!!!

Τους εχω στειλει email εδω κ 2 μερες κ ουτε σε αυτο απαντησαν. Στο live chat το μονο που λενε ειναι καντε λιγη υπομονη ακομα. Δε καταλαναινω τι γινετε πραγματικα!!!

The account is great and no identification is required as they told me in livechat. I have made 3 withdrawals 3/4 500

4/4 500

6/4 200 and still nothing.

I don't understand what's going on, can you help me????

Ο λογαριασμος ειναι μια χαρα κ δεν χρειαζεται καποια ταυτοποιηση οπως μου ειπαν στο livechat. Εχω κανει 3 αναληψεις 3/4 500

4/4 500

6/4 200 κ ακομα τιποτα.

Δεν καταλαβαινω τι γινετε, μπορειτε να με βοθησετε;;;;;

Dear Joker91x,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Joker91x,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru