AllySpin Casino - 決済が遅延しているとのクレームがあります。

Everytime I try to make a withdrawal, after 3 business days Allyspin cancels my withdrawal. My account is verified, and I am trying to withdrawal to my form payment, so a visa transfer. This has happened for every withdrawal over the last 3 months. And always the same excuse that it was canceled due to provider error.

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Dear Tina1414,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi, my account is verified already. I have received 1 payout and that my first request. After that, they keep getting canceled and they say the payment provider canceled it. I have then attempted on their advice to do as bank transfer method and that still gets canceled. For some reason the withdrawal never gets approved. Seems like they are trying to push the blame on my bank and saying the bank is canceling the withdrawal. But all my details are correct and I can't understand why a bank would deny a deposit. My bank have confirmed there has been no attempts to deposit funds from them.

Dear Tina1414,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nope it has not been successful. In fact they declined it yet again. It's important to note I have had 1 successful withdrawal from them. Which was my first one. Every single 1 after that has been declined with no clear reason.

This is the same email I get everytime. I have tried everything they have advised and still to no avail. It's always a "technical issue"

Dear Tina1414, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila G.

My 1 and only successful withdrawal only took 24hours to processes and paid out. And that was my first one. So I know that my details are correct and account verified.

I always used to request as visa payment and that was the same as my payment/deposit type. And it got paid that 1 time. Now that option always gets declined. They told me to do as bank transfer and last week attempts to withdraw by that manner have been declined also. They also have given conflicting information for bank transfer. They say it needs card number and another told me bank account number. Both ways were declined.

I have attached a screenshot of my recent withdrawal attempts. My most recent one was just declined this morning.

They replied and advised that the details i was submitting was wrong. So I followed the format they gave me and they still declined. Now they are saying that it is an issue with my bank. Even tho I have verbally checked with them, I am now going to ask via chat so I have something in writing to show if they are declining the deposit

Dear Tina1414, thank you for your response. Could you please share your communication with the casino regarding the cancelled withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I have replied now via email with my email chain and some screenshots of chats. And ive just included the recent declined screenshot which includes my new processing request

Just an update. The withdrawal that was processing has been canceled/declined

Dear Tina1414,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Ok thank you. Appreciate your assistance so far.

Hello Tina1414,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. At this point, I would like ask you not to play your balance any further.

I would also like to invite the AllySpin Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? Why were the player's withdrawals rejected? Can you give us some guidance on how to proceed? Thank you in advance for providing us with your view of the issue.

Hello Tina1414,

Thank you for reaching out to us.

We are sorry to hear about your disappointment and the delay.

We would kindly like to inform you that currently there are no open withdrawal requests on your account.

Additionally please note that the last requests were cancelled by your payment provider. We would kindly like to recommend you to get in contact with your payment provider in order to receive further information about the reason of cancellation.

Kind regards,

Allyspin Casino

I have no active withdrawal requests as they keep getting declined.

I have spoken to my bank as previously advised in chats, and they have advised there have been no attempts for deposits and also they are unable to trace deposits. Also worth mentioning that no other online casinos have had issues paying out, plus if you check your online reviews, I am not the only one with payout issues from allyspin.

Dear parties,

thank you for your continued cooperation.

Dear casino representative,

since the player’s bank confirmed that no incoming transactions were attempted, and since multiple withdrawal methods have failed in the same way over several weeks, could you please clarify the issues further?

If possible, please specify the failed transaction IDs or exact provider responses so we can understand what the exact issue is. At this point, any specific guidance on how the player can successfully complete a withdrawal would be appreciated. In case you decide to send us the exact screenshots of the issues, please send these privately to martin.l@casino.guru

Thank you in advance for your cooperation.

Hello Tina1414,

Thank you for your reply.

We would kindly like to ask you to check your emails where we requested to provide us with your bank details in order to perform a manual withdrawal of your funds.

Thank you in advance.

Kind regards,

Allyspin Casino

I have replied to that email now.

I have also sent/forwarded my email reply to Martin from casino guru for their records

Dear parties,

thank you both for your continued cooperation.

Dear Tina1414,

I can confirm I have received your email.

Dear casino representative,

please let us know when the withdrawal is processed. Alternatively, in case there are any other requirements, please let us know.

Hello Tina1414,

Thank you for the provided information.

Please be informed that we forwarded your details and will do our best to complete the withdrawal as soon as possible.

Thank you for your understanding and patience.

Kind regards,

Allyspin Casino

Dear casino representative,

thank you very much for your continued cooperation. Please let us know when the withdrawal is completed.

Hello Tina1414,

Your withdrawal was already requested and we expect the finalization of the payment in the nearest time.

Thank you for your patience and understanding.

Kind regards,

Allyspin Casino

Thank you. Will wait for confirmation and payment

Dear casino representative,

I appreciate the update. I am confident we will be able to mark this complaint as resolved in the near future.

Dear Tina1414,

I will leave this complaint open until you confirm your withdrawals have been paid out.

Hello Tina1414,

We are happy to inform you that your payment has been successfully complete.

We thank you for your patience in this matter.

Kind regards,

Allyspin Casino

Dear Tina1414,

can you confirm whether you have received your funds?

No nothing has come thru as yet. Their email does say it can take upto 3 days tho. So will be next week sometime I think

Hello

$1800 has now been received into my account. Thank you very much for your assistance Martin. I did not think I would ever get those winnings.

Thank you AllySpin for finally help get this withdrawal paid out.

Tina

Dear Tina1414,

We're glad to hear that your issue has been resolved, and once again would like to thank the support team over at AllySpin Casino for their cooperation. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru