Amonbet Casino - プレイヤーの入金が遅れています。

Deposit deducted from my bank 48 hours ago.

No response from the casino

8 emails sent.

I must say that I did receive the welcome bonus in my account, but the balance was not credited.

Depósito descontado de mi banco hace 48 horas .

Sin respuesta del casino

8 emails enviados .

He de decir que en mi cuenta si me dieron el bono de bienvenida pero no sé ingresó el saldo.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Amonbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share evidence regarding the status of your deposit as it appears on the casino's website?
• Could you please share a payment receipt from your bank or wallet?
• Could you please share with me your communication with the casino regarding the issue? Were you able to reach to the casino's live chat for assistance?
• Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Jesusmndez,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru