Amonbet Casino - 閉鎖リクエストにもかかわらず、プレイヤーのアカウントは開いたままです。

Despite numerous times of asking account to be closed due to gambling problems i was ignored and offered bonuses to entice me into continuing to gamble which lead to me losing a total of £3964

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Amonbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account has been blocked or if it is still accessible to you?
• Could you please share your self-exclusion requests originally sent to the casino with me? Please share the information to my email at petra.h@casino.guru. Make sure the sender and the recipient information are included.
• Could you please advise when the last time the casino allowed you to deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra

Dear Jomc9119,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru