AMPM Casino - プレイヤーの賞金は没収されました。

Absolutely crimal what these do to players. DO NOT USE THIS CASINO Unless u want to waste your money and get ripped off. No custermer support help at all. Took my winning and stated a bogus reason why. Then waited over a week for a withdrawl to process. It hasn't and have no to help me out with my issue as custermer supports doesn't deal with it and won't giv me the details of any1 who can resolve it. With I could get my hands on these [parts redacted by Casino.Guru admin]

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AMPM Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible, or has it been blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• What was the reason given by the casino to confiscate your winnings?
• Could you please share with me your communication with the casino regarding the confiscation? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for the information provided via email.

I went over your communication with support.

Our position regarding the max bet rule is closely explained in our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is [email protected].

You should be able to request your game history in Excel format from casino support. If the casino fails to provide you with similar records, please save your interaction with support on the topic as evidence and forward it to my email instead.

Dear Hsvstevo220,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru