Appuesta Casino - 選手の退出手続きが遅延しています。

Hello, I've been at this casino for 1 year and my KYC is verified. I've made over 30 withdrawals and never had a problem.

I've now been waiting for my withdrawal for over 14 days, and support says there's a delay or failure with the payment processor. I've never waited this long before. I demand a clear explanation from the casino.

They only give generic answers, and I want my money back. I hope CasinoGuru can help me.

Hola, llevo 1 año en este casino y estoy con mi KYC verificado, he realizado mas de 30 retiros y nunca había tenido problema.

Ahora ya llevo mas de 14 dias esperando mi retiro y de soporte indican un retraso o fallo con la procesadora de pagos, nunca antes había esperado tanto tiempo, exijo una explicación clara de parte del casino.

Solo indican respuestas genéricas y yo quiero mi dinero de vuelta. Espero que casinoguru me pueda ayudar

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Dear Nicozmr,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which payment method have you opted for to withdraw your winnings? Was it the same one you used in the past?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello,

I made my last successful withdrawal 20 days ago and it took 6 hours to process.

I used my Mach account to withdraw my winnings, and it was the same account I've always used to deposit.

I didn't have any active bonuses.

Hola,

Hace 20 dias hice mi ultimo retiro exitoso y tardo 6 horas en procesarse.

Utilice mi cuenta mach para retirar mis ganancias y fue el mismo que he usado siempre para depositar

No tenia ningun bono activo.

Thank you for your reply, Nicozmr. Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Dear Nicozmr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nicozmr,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina