Aubet88 Casino - プレイヤーの撤退は拒否されます。

I deposit $30 and I won $1000 I followed rules, I want to withdraw and they come back saying the game has abnormal spins so they can't pay me due to maintenance, I said you need to tell ur customer if maintenance they said they didn't know but they send me a message from the games people and it states in the letter that they have to let customers know of maintenance but they failed to do so

So they stuffed up they have to pay me my $1000 and they refuse to

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask a few questions to clarify your situation.

Could you please specify the name of the game in which you won $1,000? While playing this game, did you notice any unusual behavior—for example, did you have a mix of winning and losing bets, or only winning bets?

When exactly did the casino inform you about the maintenance of the game? Please share this communication with me at veronika.f@casino.guru.

Have you completed the full KYC verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I was playing Highway pro on pussy888, there was nothing wrong with the game it was normal, I was only informed about issue after I asked to withdraw my winnings

Hello I haven't heard from you

This was just some of our communication which I know is very unfair

Thank you very much, Lizz0172, for providing all the necessary information. I will now transfer your complaint to my colleague, Peter (peter.c@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello there,

Thank you Lizz0172 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Aubet88 Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

It's ausbet33 and they said it was abnormal spins and can't give me my winnings because of maintenance that they never told us as customers about

Hello what is happening

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter