Aus55 Casino - プレイヤーの入金が遅れています。

I have deposit the money to the number provided by the casino and my bank has confirmed that the payment was successful yet the casino has not credited my account

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please allow me to ask you a few questions so I can better understand the situation.

• Was this your only deposit in the casino?
• Could you please share a screenshot of the casino and a screenshot of the cashier section where the relevant information can be found?
• Have you contacted casino support and asked for assistance? What response have you received?
• Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your reply and your patience.

The credentials from your payment confirmation refer to a recipient with a different name and a payID, whereas the payment information the casino gave refers to a bank account, while the payID is missing.

Could you please explain this discrepancy or prove you used the correct information when making the transfer?

Looking forward to your reply.

Dear benny20100,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru