AussieBet33 Casino - プレイヤーの賞金は没収されました。

I deposited $50 and continued to play winning $8000 I was betting upto $50 a spin at this point and then placed 7 bets at $75. I had a total of $10000 credit and I requested to withdraw $10000.

I was told I had could not withdraw anything because I had bet higher than my deposit amount. I have been a player for 8 months and have never seen this rule and was not aware of this.

If I was why would I risk $8000

Dear glenndenman9,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you played with or without a bonus?

What types of games did you play?

Did you see any pop-up notification or warning informing you of the maximum allowed bet before you placed the bets of $75?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika



Thank you very much, glenndenman9, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

In simalar events what is the most common outcome

Dear glenndenman9,

My name is Kubo, and I was just about to start the resolution process for your issue. I reached out to the casino’s support via WhatsApp, but unfortunately, the agent in the chat did not provide any information regarding your case. Instead, they repeatedly directed me to contact their Telegram. However, there is no official Telegram support - only a single channel with two posts claiming that this casino is a scam. In fact, the channel itself is named "Aussiebet33 bad scammers. Stay away."

You asked about the most common outcome in cases like this. Unfortunately, casinos of this nature tend to follow a similar pattern, and complaints often remain unresolved. These operators rarely address players’ issues and refuse to cooperate. Since this casino operates under a fake licenses and does not refer to any ADR (Alternative Dispute Resolution) service, there is no legitimate gaming authority to escalate the matter to.

Given this, I will mark the complaint as "unresolved" in our system. I understand this is not the resolution you were hoping for, but unresolved complaints contribute to a decrease in the casino’s rating, which may eventually push them to change their approach. If the casino decides to respond in the future, we will reopen your complaint, and you will be notified via email.

To avoid similar situations, I strongly recommend choosing casinos based on their reviews and ratings before depositing funds. I’m sorry we couldn’t do more to assist in this case.

Best Regards,

Kubo