AvoCasino - プレイヤーの出金申請が遅延しています。

I requested a withdrawal of €500, which was reversed to my VISA. The casino claims my provider is responsible; therefore, I requested payment by bank transfer, a method I've used previously without any problems. However, this request was also rejected. A technical issue was generically indicated, without specifying the nature, and the withdrawal is still pending. I'm asking for your assistance because, despite customer support continually reassuring me that everything is in order, the withdrawal is not being processed and the funds have not been credited.

Ho richiesto un prelievo di 500 € che mi è stato stornato tramite VISA. Il Casinò sostiene che la responsabilità sia del mio provider; pertanto ho richiesto il pagamento tramite bonifico bancario, modalità già utilizzata in precedenza senza alcun problema. Anche in questo caso, tuttavia, la richiesta è stata rifiutata. Viene genericamente indicato un problema tecnico, senza che ne venga specificata la natura, e ad oggi il prelievo risulta ancora in sospeso. Vi chiedo cortesemente una mano perché, nonostante l’assistenza clienti continui a rassicurarmi affermando che è tutto regolare, il prelievo non viene processato e le somme non risultano accreditate.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Bombz84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Bombz84, Dear CasinoGuru team,

Thank you for bringing this matter to our attention. We would like to mention that indeed there were some technical issues with withdrawals - we apologies for that! As for now - user already received his payment. Thank you!

Dear Bombz84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, thank you. After your contact, the casino paid me.

Buongiorno giorno vi ringrazio, dopo il vostro contatto il casinò mi ha pagato.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bombz84,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila