Beef Casino - プレイヤーのアカウントが不正アクセスされました。

I have several problems, but I will address the most importantly first. 

I am getting a really bad feeling about beef casino. yesterday the settled bets wrong. They told me to wait 24 hours, because sometimes it adjusts. I am missing 3500 euro from my balance. but that is not he main problem.

I talked  to them yesterday on telegram to verify to I could withdraw.they told me to send a verification code on mail, that never arrived. and I had to go to bed.

in the middle of the night I get an code(and it says, share this could only with chat). this I see when I wake up. when I try to login to my account in the morning I cant access the account. it says "wrong login/password"

then when I tell them about this they say I have changed mail during the night. 

I really hope they have strong verification on this, so not a hacker could have compromised my account. They ask me to send a selfie with id each time on telegram, they use mail for verification or number. I have not gotten any mail in the night about this mail change, or the code I got in the middle of the night I did not share. So I am really curious about what has happened. when they needed code from my mail yesterday to verify, and that did not happen, I really don hope they accepted a cancellation in withdrawal and accepted right away new withdrawal request, if they did that it is really suspicious..

I do not trust this casino after what this has happened, so I want you to help me to clarify exactly what has happened, since I know the casino won't lie to you. I have some communication but it is so vague and not trustful. 

Last message was «I have now passed all the information to the experts. They will look at your situation very carefully. Please contact us after a while. Then our operator will contact you.»

That is not good enough when I cant access my account and I have a balance there. they might send a withdrawal to a person that is not the owner of the account. 

so i will need help with this, the settled bed that was settled wrongly is not prioritized.  my balance is 7000 euro when you take account for the correct settled bets(I have proof on this)

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Beef Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What does the disputed amount of 7000€ represent in your situation?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas