BeonBet Casino - プレイヤーの撤退が遅れています。

They tell you 24-48 hours for a withdrawal its now been a lot longer! They have verified my account but just will not pay winnings to me! Where are my winnings!

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern.

Since your account has already been successfully verified, please note that it’s still quite common for withdrawals to take several days, or in some cases even up to a few weeks, to be fully processed. This delay may occur due to internal security checks, payment provider processing times, or a high volume of withdrawal requests at the casino.

We usually recommend waiting at least 14 days after your withdrawal request before submitting a complaint, as the funds often arrive within this period. If your withdrawal has already been approved by the casino and you still haven’t received your winnings after 14 days, please let us know, and we will step in and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Dear Dilksy15,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Player and CasinoGuru Team,

We would like to clarify that all of the withdrawal requests were processed within the stated time frame. Some of the withdrawals were cancelled due to the required KYC verification procedure and because the requested amounts exceeded the limits for a single transaction. Once the player’s account was fully verified and the withdrawal requests met the transaction limits, all withdrawals were successfully processed within 24–48 hours.

Best Regards,

BeonBet Casino Team

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.