Bet Casino - プレイヤーのボーナスはクレジットされませんでした。

I made a deposit and Nemi reported it to the gaming account and I make a deposit several times for a bonus but I don't receive it.

Направих депозит а Неми го отчете в игралния акаунт и няколко пъти правя депозит срещу бонус но него получавам

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify which bonus you were hoping to receive?
• Did the casino provide any explanation about why the bonus wasn't credited?
• Have you made any previous deposits to the casino prior to the incident? When exactly?
• Have you received any bonuses from the casino in the past? When exactly?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear ristemagareo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru