Bet Casino - プレイヤーはボーナスを有効にする際に問題を抱えています。

This is about bet.bg, so it's not the first time I've made a deposit with them and I can't activate my bonus. When I ask for help, there's never any support. When I call the contact number they provide, it rings twice and then someone hangs up.

Става въпрос за bet.bg така не за първи път ми се случва да направя депозит при тях и да не мога да си активирам бонуса като потърся помощ чат никога няма съпорт като звънна на посоченият от тях номер за връзка дава свободна 2 пъти и директно се едно някой затваря

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify which bonus you tried to activate? If possible, please post a link or promo code to the bonus you try to redeem.
• Do I understand correctly that you have experienced the same issues before?
• Have you already played with the deposit that was supposed to activate the bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Thank you for your patience, and stay safe.

Dear ivailoberberov82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru