Bet2020 Casino - プレイヤーの出金が遅れている。

I've always found the problem that I don't have to / can't pay out, it's an exaggeration, please help

die habe bis jetzt immer problem gefunden das mich nicht auszahlen muss / kann , es ist schon ubertreibung bitte helfen sie da mit

Dear Anna1997T,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have told all the documents how is it but they don't read it and it's sad when you can pay in without problems but always have problems with payments, I really also sent my marriage certificate from my husband everything so that you can see that everything is in order but they always find something

ich habe bei alle dokumenten erzehlt wie ist das aber die lessen das nicht und es ist schon traurig wenn mann einzahlen kann ohne probleme aber mit auszahlung immer probleme haben , ich habe wirklich auch eheschein von meine man alles gesendet das sie sehen das alles ist ordnung ist aber die finden immer was

Dear Anna1997T,

Have you received your withdrawal from the casino yet?

No, they wrote that the third part payment doesn't accept I deposited over 3000 euros and 20 euros from the A1, I didn't win anything from this money, then after that I tried the mastercard again and I won from it but, after the account was deleted and money was gone

Nein , die haben geschrieben das third part payment akzeptieren nicht ich habe uber 3000 euro eingezahlt und 20 euro von dem A1 , von diese geld habe nichts gewonen dann nacher ich habe wider probiert von dem mastercard und von dem habe ich gewonenn aber , nacher konto geloscht und geld war weg

Thank you for your reply, Anna1997T. Could you please clarify whose payment method you used?

Dear Anna1997T,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.