BetBlast Casino - プレイヤーの撤退が遅れています。

Hello,

I have send betblast a request for whitdraw of 629.92 euro.

Every time in chat believes they tell me someone is working on the case after 100 of emails and constantly emailing they always say the relevant department is looking into this after 10 days of emails im getting very concerned they are lying and scamming me out of all that money

Hello wewantthis,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetBlast Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi I won with real money then they seem to block me when I won they started to ask for ID which I sent bank statement passport bank details i got over 100 emails asking for my payment they kept saying your withdrawal is being manually processed thats why it's taking longer its been over 10 days and still nothing

Yesterday they last spoke to me but seem to be ignoring 99% of my emails i recently sent i got proof where they said they owe me 629.92 euros and calling it a refund and not winnings and said they cant give me a timeframe when this will be sorted also they blocked my account and will not re open my account

They also was claiming that I had multiple accounts which I asked them to prove which the just totally ignored with these other emails that I never seen before and I said to them I used the same account always has i got proof of all my deposits from my bank

Two emails I've received today

Hello, Greetings from BetBlast!  Kindly note that we don't have an exact timeframe for refunds. With that in mind, we will inform you as soon as the refund is processed on our end. Thank you for your understanding! 

Hello,

Harry

BetBlast Support

There's something quite not right i believe about betblast.com has they keep telling me the same thing

Thank you wewantthis for all the information provided so far. I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, wewantthis!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

hi there reply after I tagged you in pavel.k@casino.guru thats all they put

so basically they won't answer me this is all I get

now there coming up with this excuse

still had no 629.92 euros from BetBlast at all and not given me a reason why it's taking so long promises of payment they keep saying it's been worked on but no one seems to be chasing it up

still no progress since the 19th of April its now the 6th of may

The refund has not been processed yet. Please be informed that this process can take up to 30 business days starting from April 20, the date when we escalated this case for a refund to the relevant team

Really 30 days to give me my 629.92 euros thats all long time but not one of you have said this when I asked and now your telling me 30 days to get what im owed

And not one of you from BetBlast has tried to get this resolved immediately you asked for bank details 2 weeks ago why does it take 30 days to pay someone what they are owed you just relevant team is working on it obviously there not working on it has my 629.92 euros has not even been processed yet can you please explain why it takes 30 days what are you actually doing in those 30 days because nothing has been done since I sent 100s of emails to you

like seriously why dont you just pay my 629.92 betblast instead of taking forever its not hard your saying upto 30 days i dont understand why it would take 30 days to pay me when I've sent you my bank details 2 weeks ago with no progress on anything and ignoring some of my emails

to betblast casino can you provide proof that refund has been processed how payment was made and when and how it will be paid into my bank from you

wewantthis, I have sent you an e-mail, but I will also reply here. I will set the timer for 10 more days, since the casino told that you should receive money in that timeframe. If you will not receive the funds in that time, I will invite the casino to the thread once more.

Betblast casino I've sent you over 30 emails in last day of asking for proof of payment for 629.92 euros i go on chat and you just cut me off and off I want my money that you said was processed now you won't answer my emails providing me with id transaction number nothing how it was paid it's quite rude that your cutting me off chat like that

cant provide me with proof you said in a other email refund was successful your end

casino guru please sort this out its a joke now I dont know why there saying this

BetBlast Team, it seems that there is some discrepancy about whether the refund was processed or not. However, I have received screenshot from the player where they have sent required documents to the live chat. Please, let us know if sent documents are enough or if there is anything else you would need!

proof of refund said it been processed too

now there saying this like seriously betblast just pay me my 629.92 euros I've sent you all my id and you said it was successfully completed your end so why lie just pay me my 629.92 euros

Please, stop spamming the same screenshots here and to my e-mail.

Well im trying to get this sorted and making sure I sent my evidence so it's there

Betblast.com just pay me my 629.92 euros please I been waiting long enough for my money and your messing about saying you processed my refund then apparently not it's been 20 plus days and your messing about i want my money in my bank what I won

there reply from today please can betblast tell me how this was paid to me and how much it was

Greetings from BetBlast!

Our team has investigated this matter, and upon further review with our payment processor partner, we have found the following:

The refund was in fact paid out to you however, it was later reverted back. We sincerely apologize for the inconvenience caused in this situation and are working on receiving further developments on this matter so that we can have a clear understanding as to why it was reverted. This way we can resend it to you without further delay or inconvenience.

Your patience is truly appreciated in this matter, we will reach out to you soon with more updates.We wish you a great rest of your day and remain at your disposal.

Kind regards,

So when you paying me my 629.92 euros and how many more bloody days do I have to wait for this has I've waited long enough for my 629.92 euros and getting very depressed now asking for you to sort this

wewantthis, unfortunately, there was some issue with the payment provider. The casino tries to find out what exactly was the problem so when they send you your money you will receive it. Unfortunately, there is no exact time in which they can do so, so I am asking for more of your patience. I understand that you are frustrated, but I am sure the casino is doing everything they can.

Surely if they tried to send it there would be some sort of tracking number that I could of asked my bank to see why it was re sent back or proof they actually tried to send it

To betblast team please can you tell me this information my bank has requested so we can sort this out immediately for my funds of 629.92 euros has you did not provid me with no tracking number at all and I've constantly asked and been waiting for this refund

saying i need another bank that accepts sepa payment but confirmation from my bank they do accept it sepa I've sent the relevant details to betblast has these are the details they need

BetBlast Casino, is there some particular reason for your team not being able to send funds to player's bank account?

my bank accepts sepa payment and I do not have a another account so please pay my 629.92 euros asap

are you having a laugh I've not got any other bank account apart from the one I've given you so stop messing about and pay me my 629.92 euros

Betblast I've provided you with all my bank details passport id bank statements and still your messing me about it want my 629.92 euros you've got all the information you need to pay me my 629.92 euros so pay up you've not once provided me with any id transaction I.D that I've asked for and apparently it got resent to you I do not have another bank account my bank has confirmed they accept sepa payment

which I provided here and provided a bank statement to your email address now pay what you owe me 629.92 euros and stop holding up my payment you also asked me my bank account i wanted it paying too and still nothing

I don't have a alternative bank account so pay me too my bank account that I deposited money to you on and stop messing me about now

im really getting sick of this pay my money to my account that I have given has I've told you I do not have a alternative account do you not listen at all pay me my 629.92 euros immediately

this is the only response I get LISTEN BETBLAST I DO I DO NOT HAVE A ALTERNATIVE BANK ACCOUNT MY BANK DETAILS I PROVIDED ACCEPT SEPA PAYMENT HAS IVE PROVEN PAY ME MY 629.92 EUROS IMMEDIATELY IVE PROVIDED YOU WITH BANK STATEMENTS SO STOP MESSING ME ABOUT NOW AND PAY WHAT YOU OWE ME TODAY

wewantthis, I totally understand that you are tired, frustrated and afraid to lose your money, but, please, stop spamming here and to the support. They will not make a withdrawal to your bank account, I do not know why. To learn why they cannot do so I asked the casino to respond here and give us a reason, however they have not yet done so. You sending here a million of almost the same screenshots does not help anyone. Casino has 5 days and then 7 more to reply, so, please, be patient and wait for their response.

Still no payment apparently still working on it just want my 629.92 euros payment paid into my bank account

I hope this message finds you well.

I wanted to update you regarding the recent delay in processing your bank transfer. We understand that this situation may be frustrating, and we appreciate your patience.

The issue stems from the unique requirements of your bank, ThinkMoney. Unlike standard bank transfers, ThinkMoney uses a unified IBAN for all users and identifies individual accounts through a reference code. Unfortunately, this reference code was not provided to us initially, and it is not a typical requirement for bank transfers.

We have records indicating that your bank advised you to provide different information for the transfer. Given these circumstances, the delay cannot be attributed solely to our actions. We have acted in good faith and made every effort to send you the funds promptly.

At the time of the initial transfer, there was no way for us to anticipate the technical issues that would arise. We are currently checking with our finance department to see how the second attempt is progressing.

Thank you for your understanding and cooperation. We are committed to resolving this matter as quickly as possible.

im suggesting to continue discussions in the thread with betblast@support.com

Best regards,

Payment has been paid

Dear wewantthis,

We’re thrilled to hear that your issue has been successfully resolved, and we’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues.

Thank you in advance for your time.

Best regards,

Pavel Kaczynski

Casino.Guru