BetBona Casino - 選手の退出手続きが遅延しています。

Hello i won 109 euro here , fully verified my account ,requested withdrawal since 19 march and still haven't recived my withdrawal , when i emailed them - they said we have overload of payments.

Yea right for 16 days 😀

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Dear Shamejs25,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello , no i haven't made previous successful withdrawals before.

It shows as Pending right now.

Without bonus i have accumulated money

Thank you very much for your reply, Shamejs25. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Hello i made 2 withdrawals one for 109 euro and 2nd for 330 euro and i still havent recived them

Update i won 3500 euros playing roulete , but my withdrawal is still pending

Dear Shamejs25,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear Shamejs25,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from BetBona Casino to join this conversation and assist in addressing the complaint.

Dear BetBona Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear Guru administration, as we see, the player has cancelled his withdrawals and currently has no funds in his account for withdrawals.

Its because there is no point to withdrawal anymore from your scam casino , 20 days of waiting and nothing happend , 1 answer per 7 days , i hope other players will read this and avoid Betbona casino.

Casino guru can close this case.

We’ve closed this complaint in accordance with the player’s explicit request. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.

Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access or anything else, our team is ready to assist.

If you change your mind or feel you need our support, we will be here to help.