BetFlip Casino - プレイヤーの引き出しが遅れ、アカウントに問題が発生しています。

Hello. I stumbled upon BetFlip casino and deeply regretted it. They haven't paid me my money (currently €583) for two months. They've been holding me back for a long time, declining my withdrawals. First, a month later, they recalculated my winnings, canceled my winnings, then it turned out I needed to clear the wager. I cleared it, and then the withdrawal window stopped working. Now I don't know what they'll come up with... Their support is just for show; they don't know anything, just promises, "Wait." Support works a few hours a day, and their signature feature is their reply bot. They ask you to write to an email address that doesn't work, and they simply don't respond. The only emails I receive are constant promotions to get you to make a deposit; their spam works great. This casino is a scam, don't fall for it.

Здравствуйте. Столкнулся с казино BetFlip и очень пожалел. 2 месяца не хотят выплачивать мне мои деньги (сейчас 583 euro). Длительное время не выводят, отклоняют. Сперва месяц спустя сделали мне перерасчет, отменили выйгрыш, потом выяснилось, что нужно открутить вагер, отыграл, после перестало работать окно вывода. Теперь уже не знаю что придумают… Саппорт у них для галочки, ничего не знают, только обещают, ждите. Работает саппорт несколько часов в день и их коронное — это их отвечающий бот. Просят написать на почту, которая не работает, там просто не отвечают. На почту приходят только постоянные акции, чтобы сделали депозит, спам работает у них отлично. Казино скамное, не ведитесь.

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Dear wer34,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.

I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request directly to this thread or to [email protected]?

Thank you in advance for your cooperation and reply.

Best regards

Petra

Dear wer34,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for BetFlip Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from BetFlip Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.