Bethard Casino - プレイヤーのアカウントは閉鎖されますが、資金は没収されます。

I have previously sent them many emails saying that I want to block my account and also their sister casinos that have blocked my account. In that email I asked that all the sister casinos of the casinos be blocked. For some reason I was able to play at bethard and managed to lose almost 400 euros due to my gambling addiction. Now my account has been blocked as I requested. But they do not want to pay back my lost money because they supposedly have not received my email about the blocking of the account but the other casinos have and their sister casinos. I will post pictures of their responses on the subject and the last blocking request message I sent where bethard is shown on the mailing list and their sister casinos.

Olen aiemmin lähettänyt heille monta sähköpostia että haluan estää pelitilini ja myös heidän sisar kasinoille jotka ovat tilini estäneet. Kyseisessä sähköpostissa pyysin että kaikkien kasinoiden sisarkasinot estetään. Jostain syystä pystyin pelata bethardilla ja kerkesin häviämään melkein 400 euroa peliriippuvuuteni takia. Nyt pelitilini on laitettu estoon niin kuin pyysin. Mutta he eivät halua maksaa takaisin hävittyjä rahojani koska eivät muka ole saaneet sähköpostiani pelitilin estosta mutta muut kasinot kyllä ovat saaneet ja heidän sisar kasinot. Laitan kuvilla heidän vastauksia aiheesta ja viimeisimmän lähettämäni estopyyntö viestin missä näkyy bethard lähetyslistalla ja heidän sisarkasinoita.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bethard Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you sent individual emails to the casino in addition to sending mass emails? Would you be able to share any such
• After you learned your self-exclusion wasn't granted, have you contacted the live chat of the casino for assistance?
• Could you please share with me the self-exclusion requests addressed to the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas