BetHog Casino - プレイヤーのアカウントは説明なしに閉鎖されました。

I recently registered on this casino site, claimed my bonus money and started playing.

After playing with the bonus and requesting a withdrawal, my account was blocked a few days later.

No withdrawals were made during that period.

I am currently in contact with them, but I received the following message and don't know what to do.

``Following a careful investigation, this account has been deemed to violate the BetHog Terms of Service and it has been permanently suspended. All promotional credits, bonus(es) or otherwise, and all winnings obtained are void.''

Please help us out.

こちらのカジノサイトで先日登録をし、ボーナスマネーを請求した上で遊びました。

ボーナスを遊び終えて出金申請をかけ、数日が経過してからアカウントがブロックされました。

その期間内で一度も出金はされませんでした。

今彼らと連絡を取っていますが下記のような文面が届き、どうすればいいのか分かりません。

『Following a careful investigation, this account has been deemed to violate the BetHog Terms of Service and it has been permanently suspended. All promotional credits, bonus(es) or otherwise, and all winnings obtained are void.』

どうかお力添えをお願いします。

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetHog Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was your account blocked as a result of the accusations made against you?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Which bonus did you activate and play?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

- Has your account been blocked as a result of the allegations against you?

Yes, I was blocked and no longer receive email replies.

What games did you play to build up your current casino balance? (slots, live games, sports betting)

It's a Bethog model called Limbo.

I didn't realize it was a sticky bonus, so I won about $15,000 on that game.

After that, I found out that I couldn't withdraw the money, so I tried to clear the bonus conditions on a machine called Wild Tiger, and my balance increased even more.

-Which bonuses did you activate and play with?

Slots welcome bonus.

It was selected from the beginning and I received a bonus when I made a deposit.

If anyone from bethog has seen this, I would like them to at least return the cash winnings.

I didn't think the bonus would increase that much, and I didn't realize that the bonus was sticky to begin with.

・あなたに対する告発の結果、あなたのアカウントはブロックされましたか?

はい。ブロックされてしまい、メールでの返答も途絶えました。

・カジノの現在の残高を貯めるために、どのようなゲームをプレイしましたか？（スロット、ライブゲーム、スポーツ賭博）

bethogのlimboという機種です。

張り付き型のボーナスだと思わなかったので、そのゲームで$15,000くらいを当てました。

その後、出金出来ない事を知り、Wild tigerという機種でボーナス条件のクリアを目指し、残高がもっと増えた次第です。

・どのボーナスを有効にしてプレイしましたか?

スロットのウェルカムボーナスです。

最初から選択されてて、入金したらボーナスを貰えました。

bethogの担当者さんがもし見られていたら、キャッシュの当選金だけでも返してほしいです。

私はボーナスでここまで増えると思いませんでしたし、元々ボーナスが張り付き型だと分からなかったです。

Thanks for the detailed explanation.

For us to contact the casino, first, we will require you to submit the communication from the casino support, where they accused you of breaching their rules.

Please forward this evidence to me at tomas@casino.guru

Thanks in advance for your cooperation.

Dear hirayuichan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru