BetHog Casino - プレイヤーのアカウントは説明なしに閉鎖されました。

I recently registered on this casino site, claimed my bonus money and started playing.

After playing with the bonus and requesting a withdrawal, my account was blocked a few days later.

No withdrawals were made during that period.

I am currently in contact with them, but I received the following message and don't know what to do.

``Following a careful investigation, this account has been deemed to violate the BetHog Terms of Service and it has been permanently suspended. All promotional credits, bonus(es) or otherwise, and all winnings obtained are void.''

Please help us out.

こちらのカジノサイトで先日登録をし、ボーナスマネーを請求した上で遊びました。

ボーナスを遊び終えて出金申請をかけ、数日が経過してからアカウントがブロックされました。

その期間内で一度も出金はされませんでした。

今彼らと連絡を取っていますが下記のような文面が届き、どうすればいいのか分かりません。

『Following a careful investigation, this account has been deemed to violate the BetHog Terms of Service and it has been permanently suspended. All promotional credits, bonus(es) or otherwise, and all winnings obtained are void.』

どうかお力添えをお願いします。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetHog Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was your account blocked as a result of the accusations made against you?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Which bonus did you activate and play?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas