BetHog Casino - プレイヤーのアカウントは閉鎖されました。

I opened account on Bethog at 29 April 2025. I deposited 0.012 BTC received welcome bonus and started playing on Dragon’s Domain slot. I had 3 huge win during the session and won 2.24 BTC. I received 3 withdrawals from Bethog (0.246569, 0.535 and 0.535 BTC). Another 2 withdrawals 0.535 and 0.39678516 BTC has pending status 4 and 2 days respectively before they blocked my account. Bethog replied: "Our team has flagged your account for violations of our Terms" but they didn't provide exact rule that they think I broke and no one evidence from their side after multiple requests.

I want Bethog pay me rest of my winnings (0.93178516 BTC) to the same address that I deposited from.

Dear mexflex,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with BetHog Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely: 

• Could you please specify what bonus you received? Can you share the link for it or the promotional email with the bonus terms? 
• Have you finished wagering the welcome bonus before requesting withdrawals?  
• Did you pass the KYC verification before your account was flagged?  
• Did you use the same bitcoin address for withdrawal requests as you used for making a deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

https://bitcointalk.org/index.php?topic=5534200.0 I found the bonus here.

Yes, I completed the bonus wager.

They didn't ask for any KYC.

Yes, I withdrawn to the same address that I deposited from.

Thank you very much for your reply, mexflex. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Thank you very much, mexflex, for your cooperation. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear mexflex,

I'm Michal, and I have taken over this complaint. I have reviewed this case, I will contact the casino to shed more light on this matter and to see if I can help somehow.

I would like to invite BetHog Casino to join the conversation.

Dear BetHog Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at [email protected]

Yesterday I received the following from Bethog:

"As noted, we originally identified that this player violated our terms by creating multiple accounts on BetHog in order to repeatedly receive an offer for bonus funds that individuals are only eligible to receive once. Following the duplicate account creation and bonus abuse incident, this player has also repeatedly attempted to extort our team by threatening DDOS attacks and leveraging negative reviews on AskGamblers, among other review sites, to demand that we wire cash to their wallet in exchange for deleting those reviews."

It's savage. I'm shocked. Bethog used the time that you gave them to reply for fabricated evidence, created fake emails about blackmail and DDOS attacks.

Casino.guru be careful and double check any evidence from Bethog. It's 100% lie from them. I never did that.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear mexflex,

Just to provide you with a quick update. I'm in communication with the casino team, and the situation appears to be a bit different from what you initially described. Although I'm still awaiting clarification about certain factors from the casino team, it seems that your involvement is not as innocent as you tried to portray it.

I am unable to provide a definitive conclusion at this time, as there are still some elements that require clarification. However, I kindly request that you avoid making baseless accusations against the casino team, as you did in your recent reply. You have every right to voice your dissatisfaction, but I ask that you do so within reasonable limits.

I'm hopeful I will be able to provide a more detailed response in the near future.

Dear mexflex,

I wanted to provide you with a quick update regarding your case. At this time, I am still awaiting additional details from the casino team to gain better clarity on the situation.

Once I receive the necessary information, I will be in a better position to provide you with a comprehensive response. I appreciate your patience and will follow up as soon as possible.

Dear mexflex,

I have received additional information and evidence from the casino team. As I have mentioned already, the situation turned out to be quite different from what you initially described.

The casino team stated this to me:

Statement: We identified that this player created many accounts on BetHog, which is in violation of our terms, to receive an offer for bonus funds that individuals are only eligible to receive once. Their winnings on the account referenced were from bets placed with those bonus funds. All bonus funds and the associated winnings should have been withheld, but this player received his own deposited money back PLUS a portion of his winnings despite the egregious violations of our terms.

Moreover, this particular player has been repeatedly attempting to extort our team by threatening DDOS attack and leveraging negative reviews on Casino Guru, AskGamblers, BitcoinTalk and  other review sites, to demand that we wire cash to their wallet in exchange for deleting those reviews. This individual has repeatedly demonstrated scamming behavior, and we consider this as unacceptable. Casino Guru is the latest review site that they've tried to threaten us with.

After a thorough examination of the credible information and evidence provided by the BetHog Casino team, we have determined that there are reasonable grounds to suspect the player of engaging in potential fraudulent activities, including bonus abuse. Furthermore, the evidence confirms that the player exhibited unethical and scamming behaviour.

Our complaint resolution centre operates on principles of fairness and good faith, and we maintain a zero-tolerance policy toward any attempts to exploit it. As a result, we have concluded that this complaint will be rejected accordingly.

I strongly advise against participating in such activities moving forward, as any similar behaviour will eventually come to light, potentially resulting in your account being banned from our services in the future.

Best regards,

Michal

Casino Guru