BetiBet Casino - プレイヤーは出金手続きの遅延に直面しています。

"We have received your withdrawal request for the amount of 968 EURand will do our best to process it as quickly as possible."

This I got 15.10 after my account was verified.

I also am VIP so I get all these messages about trying casino etc. And I ask where the withdrawal is, he just says "we are working on it"

I deposited 500 eur, played a bit and won so I had 968 euro. sports betting. .

now it has gone 2 weeks. I think this casino is hopeless when it takes that of a long time. Therefore I am complaining.

I also read the latest reviews. how this casino has 9.7/10 is just not logic.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Attached what you asked for. You see it says pending.

I did not win with active bonus

have not made any withdrawals before this.

"Dear Player,

As part of our verification procedure, please confirm the source of funds used for your recent deposit.

We kindly ask you to provide an explanation and a screenshots or any other document confirming the origin of the funds used.

Once we receive and verify these documents, you’ll be able to submit a new withdrawal request. Our Support Team is happy to assist you and answer any questions via LiveChat.

Thank you for your cooperation!"

This is after I have sent in tons of documents. I am so disappointed in BetiBet

The crypto, 600 euro, I bought from a friend on a closed betting community. I sent him fiat, he sent me crypto.

They cannot fin the origin of the money from the first day that money was invented. I deposited 600 euro and won 300 euro, this is absurd

And I hope you answer Casino Guru, it has been 6 days.

I have given so much information I can, I won't hazzle with my friend sending the documentation etc. So now you have all the info you need, and I want you to summarize this case.

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I have sent you mails. they have now deducted my winnings, since they mean I have done fraud. you should evaluate this.

Thank you for your reply, sivert. I apologize, but I am afraid I don't have good news for you. If you have only placed bets on sports betting and your winnings have been confiscated, the casino may have detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. I truly understand how frustrating this situation must be for you. However, we must be clear — in this case, we are unable to provide further support.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.