Betify Casino - 決済が遅延しているとのクレームがあります。

Hello, So i deposited 50€ to this casino and wagered the 100% bonus and after my wager i had 200€ balance left. I tried to verify my identity with their automatic verification tool but it didnt work since it said my National ID Card is expired (its not) its still 3 weeks valid.

Well then i contacted betify email support and noted about the problem, sent them proof of my identity and address AND CLEARLY STATED I HAVE GAMBLING ADDICTION PROBLEM THAT WITHDRAW ME MY 200€ AND BLOCK MY ABILITY TO PLAY BECAUSE OF MY GAMBGLING PROBLEM, and my rights as they are operating under official license. Well they answered to that email almost immediately, but indeed did not verify me nor block gambling addicts ability to gamble what i clearly stated that i have problem.

Well i was able to resist my addiction problem urges and contacted them again, stating my funds still have not been withdrawn and my account or ability to lose my 200€ has not been blocked, which they should have done immediately because their answer to my first email is proof they have read my beg to block my account and me stating i have serious gambling addiction.

Well then they answered to my 2nd email aswell, but nothing happened. they did not withdraw my funds and block my ability to gamble/ block my account even after 15 hours of the 2nd email. And now as a gambling addict i lost my 200€ balance.

I have read about the license they are operating under in and i think this is clearly against the agreements and rules and would be valid in court aswell as a lawsuit for them not blocking gambling addicts account who clearly behaved like that and clearly stated he has a gambling problem.

Now i dont have the 200€ balance and my account is still open.

Even after they have answered to both of my emails which is proof of them receiving my messages.

I want my 200€balance to be restored and withdrawn to me and my account to be closed or i am ready to make a lawsuit

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Dear lasih,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

But as you can see this is not about delayed payment its about not closing gambling addicts account and delaying blocking the account on purpose for addict to play his balance.

Dear lasih, thank you very much for submitting your complaint. I'm very sorry to hear about your negative experience.

Could you please forward me the account closure requests that you sent to the casino?

Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear lasih,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru