Betlabel Casino - プレイヤーのアカウント閉鎖リクエストが遅延しています。

Hello. This casino does not respond to my requests, first I asked for a monthly deposit limit, through the email that the online chat gave me. Second, after three days and since I had no response, I demanded the closure of my account, in this casino company. This website advertises that betlabel offers responsible gambling tools...https://bettingdog.com/betlabel-review/

A responsible casino company always answers emails, especially regarding responsible gambling. It must be fully understood that anyone who plays games of chance is ADDICTED TO GAMBLING, some less and some more. Casinos where you cannot set deposit limits, self-exclude or close an account should not exist. The sports betting is one of the worst I have seen, as are the slot machines, which are mostly from another era. The only good thing about them is the relatively fast withdrawals. Please resolve my issue, thank you in advance.

Γεια σας. Αυτο το καζινο δεν απανταει στα αιτηματα μου, πρωτα ζητησα μηνιαιο οριο καταθεσεων, μεσω του email που μου εδωσε το online chat. Δευτερων μετα απο τρεις μερες και εφοσον δεν ειχα καμια απαντηση, απαιτησα το κλεισιμο του λογαριασμου μου, σε αυτην την εταιρεια καζινο. Αυτη η ιστιοσελιδα διαφημιζει οτι η betlabel προσφέρει εργαλεία υπεύθυνου παιχνιδιού...https://bettingdog.com/betlabel-review/

Μια υπευθυνη εταιρεια καζινο απανταει παντα στα emails , ειδικα οσο αφορα τον υπευθυνο στοιχηματισμο. Πρεπει να γινει επιτελους κατανοητο, οτι οποιος παιζει τυχερα παιχνιδια, ειναι ΕΘΙΣΜΕΝΟΣ ΣΤΟΝ ΤΖΟΓΟ, αλλος λιγοτερο και αλλος περισσοτερο. Καζινο τα οποια δεν μπορεις να βαλεις ορια καταθεσεων, να κανεις αυτοαποκλεισμο ή κλεισιμο λογαριασμου, δεν πρεπει να υπαρχουν. Το στοιχημα αθληματων ειναι απο τα χειροτερα που εχω δει, οπως και οι κουλοχερηδες ειναι κατα το πλειστον αλλης εποχης. Το μονο καλο τους, ειναι οι σχετικα γρηγορες αναληψεις χρηματων. Παρακαλω οπως διευθετήσετε το θεμα μου, ευχαριστω εκ των προτερων.

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have checked the Terms and Conditions, and this is what I found in the Responsible Gaming section:

1. Self- Exclusion and Self-Limitation

You may contact our Customer Service team by Live Chat and inform us about your decision to stop gambling on the website for a certain period of time. We will take all measures to block your access to your user account and make sure that you receive no promotional materials.

Betlabel ensures that self-excluded or involuntarily excluded persons do not receive targeted mailings, telemarketing promotions, player club materials or other promotional materials relative to gaming activities on its website.

We will do our best to prevent you from creating new accounts and block new ones. Your account will be automatically unblocked after the selected time period ends. To have this option enabled, please contact us via [email protected]. During the self-exclusion period, you must not attempt to open a new Account and you must accept that the Company shall have no financial liability and shall not be held otherwise accountable if you continue gambling or using a new Account with the Service under a different name or address.

Self- limitation request- limiting deposits pew day, week or month. Limit can be increased or revoked after a minimum waiting period of twenty-four (24) hours from the time of the request, except when the deposit limit was set to zero (0). Player that has set a deposit limit to zero (0) may, by providing written notice to the Company, change or revoke the deposit limit, but only after a minimum waiting period of six (6) months from the time of the request.

Could you please forward me the limitation requests and account closure requests you sent to the casino, along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika

The live chat of betlabel, told me to address this email when I asked to set a monthly deposit limit. After three days without a response to the email I sent them, then I considered that I was dealing with an irresponsible casino company, which does not respect responsible gaming and of course the players. For this I requested the closure of the account due to addiction. A serious casino company, has integrated the responsible gaming options on its page and always responds to the requests of the players. I get the impression that betlabel does whatever it wants, without giving an account to anyone.

Η ζωντανη συνομιλια της betlabel, μου ειπα να απευθυνθω σε αυτο το email οταν ζητησα να τεθει μηνιαιο οριο καταθεσων. Μετα απο τρεις μερες χωρις απαντηση στο email που τους εστειλα, τοτε θεωρησα οτι εχω να κανω με μια ανευθυνη εταιρεια καζινο, που δεν σεβεται το υπευθυνο παιχνιδι και φυσικα τους παιχτες. Για αυτο ζητησα το κλεισιμο του λογαριασμου λογω εθισμου. Μια σοβαρη εταιρεια καζινο, εχει ενσωματωμενες στην σελιδα της, τις επιλογες υπευθυνου παιχνιδιου και απανταει παντα στα αιτηματα των παιχτων. Μου δινει την εντυπωση η betlabel κανει οτι θελει, χωρις να δινει λογαριαμο σε κανεναν.

Thank you for your emails. Have you received any response from the customer support via email at all? Is your account still open, or has the casino closed it in the meantime? Have you tried contacting live chat again with the request to close your account?

Good evening. I haven't received any response to my email. I'm not sure if they have closed my betlabel account. Because when I try to log in to my account, it shows that the password is incorrect, of course that's not the case. They are still sending me offers to my email. Thank you very much for your interest in my problem. I really appreciate it.

Καλησπέρα σας. Δεν έχω λάβει κάποια απάντηση στο email μου. Δεν είμαι σίγουρος εάν έχουν κλείσει τον λογαριασμό μου στην betlabel. Διότι όταν προσπαθώ να μπω στον λογαριασμό μου, δείχνει ότι ο κωδικός πρόσβασης είναι λάθος, φυσικά δεν ισχύει κάτι τέτοιο. Εξακολουθούν να μου στέλνουν προσφορές στο email μου. Σας ευχαριστώ πολύ για το ενδιαφέρον που δείξατε στο πρόβλημα μου. Το εκτιμώ δεόντως.

Thank you very much, konstantinos, for providing all the necessary information. I will now transfer your complaint to my colleague Igor ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear konstantinos,

I am so sorry to hear about your problem with the Betlabel Casino.

I want to ask if you deposited and lost any money since you first self-exclusion request.

Now I would like to invite a Betlabel Casino representative to join this conversation and participate in resolving this complaint.

Dear Betlabel Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Good morning. On 10/10/2025, I requested a monthly deposit limit of 50 euros. I had already exceeded this deposit limit for October, meaning I did not want to play anymore for this month. On 13/10/2025, I requested the closure of my account twice, because I had no response to my request for the deposit limit. Before that, on 12/10/2025, I made three deposits of 10.20 and 50 euros, a total of 80 euros. With great difficulty, I managed not to lose, I withdrew 82.72. Because betlabel had an open deposit limit and because I have sometimes made deposits of thousands of euros in one day, very recently with other companies, I was troubled by betlabel's irresponsible attitude regarding responsible gambling. But it doesn't matter if you win or lose, the problem was that they didn't set the monthly deposit limit and they don't respect the players. There are many complaints from others about this company for responsible gambling. They stopped sending me offers on 10/23/2025. I want them to answer if they have permanently closed my account... Thank you for your mediation.

Καλημέρα σας. Ζήτησα στις 10/10/2025 να μπει μηναίο όριο καταθέσεων 50 ευρώ. Το είχα ήδη ξεπεράσει αυτό το όριο καταθέσεων για τον Οκτώβριο, δηλαδή δεν ήθελα να παίξω άλλο για αυτόν τον μήνα. Στις 13/10/2025 ζήτησα δυο φορές το κλείσιμο του λογαριασμού μου, λόγω ότι δεν είχα καμία απάντηση στο αίτημα μου για το όριο καταθέσεων. Πριν από αυτό στις 12/10/2025 έκανα τρεις καταθέσεις των 10,20 και 50 ευρώ, σύνολο 80 ευρώ. Με πολύ δυσκολία κατάφερα να μην χάσω, έκανα ανάληψη 82,72. Επειδή η betlabel είχε ανοιχτό το όριο καταθέσεων και λόγω ότι κάποιες φορές έχω κάνει καταθέσεις χιλιάδων ευρώ σε μια ημέρα, πολύ πρόσφατα σε άλλες εταιρείες, με προβλημάτισε η ανεύθυνη στάση της betlabel ΄΄οσο αφορά τον υπεύθυνο στοιχηματισμό. Δεν έχει όμως να κάνει εάν κερδίζεις ΄΄η χάνεις , το πρόβλημα ήταν ότι δεν έθεσαν το μηναίο όριο καταθέσεων και δεν σέβονται τους παίχτες. Πολλά παράπονα υπάρχουν από άλλους για αυτήν την εταιρεία για τον υπεύθυνο στοιχηματισμ΄΄ο. Σταμάτησαν στις 23/10/2025 να μου στέλνουν πρόσφορες. Θέλω να απαντήσουν εάν μου έχουν κλείσει οριστικά τον λογαριασμό... Ευχαριστώ για την διαμεσολάβηση σας.

Hello! We’re sorry to hear that you’ve experienced this situation, and we’re more than willing to help resolve it. Could you please send us screenshots of the promotional emails you received after your account was closed, ensuring that the sender’s details are clearly visible? This will help us investigate the matter more effectively.

I can send you many more of your advertisements after requesting to close my account, due to the irresponsible attitude of your company... I am not sure that you have closed my account with you permanently. There are many complaints about your casino, regarding responsible gambling. The issue is that you do not have responsible gambling and the requests of the players are completely ignored. There would have been no issue, as long as you had the responsible gambling options integrated into your casino. Put more recognized providers in your casino and newer slots. Your positive is the fast withdrawals, but in Greece the casino companies make them in a split second

Μπορώ να σας στείλω πολλά περισσότερα διαφημιστικά σας μετά την αίτηση για κλείσιμο του λογαριασμού μου, λόγω της ανεύθυνης στάσης της εταιρείας σας.. . Δεν είμαι σίγουρος ότι έχετε κλείσει τον λογαριασμό μου σε εσάς οριστικά . Υπάρχουν πολλά παράπονα για το καζίνο σας , όσο αφορά τον υπεύθυνο στοιχηματισμό. Το θέμα είναι ότι δεν έχετε υπεύθυνο στοιχηματισμο και αγνοείται πλήρως τα αιτήματα των παιχτών. Δεν θα είχε υπάρξει θέμα ,εφόσον είχατε τις επιλογές του υπευθύνου στοιχηματισμου ενσωματωμένες στο καζίνο σας. Βάλετε πιο αναγνωρισμένους παροχους στο καζίνο σας και πιο καινούργια slots. Το θετικό σας είναι οι γρήγορες αναλήψεις, αλλά στην Ελλάδα οι εταιρείες καζίνο τις πραγματοποιούν σε κλάσμα δευτερολέπτου

Dear Betlabel Casino,

Thank you for your response and for informing us that you are looking into this case.

Please reply when there is any update regarding this complaint.

Hello,

We have clarified the details regarding this case. The player mentioned concerns about gambling addiction on October 13 and has not made any deposits since that date. His remaining balance was successfully withdrawn.

As for the support communication: on October 10, the player requested to set limits via live chat. Our live chat agents do not have the technical ability to apply such limits directly, so he was referred to the dedicated email [email protected]. This department processes requests in the order they are received. Because the player sent multiple messages within the same thread, the response time was extended, as each new message automatically placed the request back in the queue.

It’s important to note that the player experienced no financial losses.

Dear Betlabel Casino,

Thank you for your reply.

The disputed value is set to zero, so this complaint concerns only the closure of the player’s account.

Could you please confirm whether the player’s account has been self-excluded?

On 10/10/2025 I asked you to introduce a deposit limit of 50 euros. You had not responded until 13/10/2025. A serious and reliable casino company, in addition to directly giving the responsible betting options to the player, responds immediately to such requests. Such opportunistic, irresponsible companies should not be allowed to operate. I made the request first in the live chat and immediately I made the same request in your email. Excuses for priorities (as if it is a state-owned company)... in Greece such kamikaze companies would have been closed immediately. The point is as follows, since this casino COMPANY has countless complaints about responsible betting, it should be blacklisted and in my opinion, it should not be on the list of recommended casinos, by casino guru. The problem REMAINS for all others who will fall victim to betlabel and

Στις 10/10/2025 σας ζήτησα να μπει όριο καταθέσεων 50 ευρώ. Εσείς μέχρι και τις 13/102025,δεν είχατε απαντήσει. Μια σοβαρή και αξιόπιστη εταιρεία καζίνο εκτός ότι πρέπει να δίνει απευθείας τις επιλογές υπεύθυνου στοιχηματίσμου στον παίχτη ,απαντάει άμεσα σε τέτοια αιτήματα. Τέτοιες εταιρείες καιροσκόποι, ανεύθυνες, δεν θα έπρεπε να έχουν την δυνατότητα να λειτουργούν. Το αίτημα το έκανα πρώτα στην ζωντανή συνομιλία και άμεσα ΕΓΩ έκανα το ίδιο αίτημα στο emai σας. Δικαιολογίες για προτεραιότητες (λες και είναι κρατική εταιρεία)... στην Ελλάδα τέτοιες εταιρείες καμικάζι, θα είχαν κλείσει άμεσα. Το θέμα εχει ως εξής, από την στιγμή που αυτή η ΕΤΑΙΡΕΙΑ καζίνο εχει για τον υπεύθυνο στοιχηματισμο, αμέτρητα παράπονα, θα έπρεπε να μπει στην μαύρη λίστα και κατά την άποψη μου, δεν θα έπρεπε να βρίσκεται στην λίστα με τα προτεινόμενα καζίνο, από το καζίνο guru. Το πρόβλημα ΠΑΡΑΜΕΝΕΙ για ολους τους αλλους που θα πέσουν θύματα της betlabel και

Dear Igor, yes, the player’s account was closed due to a self-exclusion related to gambling addiction.

Dear Konstantinos,

The casino has confirmed that your account was closed due to self-exclusion.

If I’m not mistaken, that was the original reason you created this complaint. Please let me know if you now consider this issue resolved.

You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

Regarding your concerns about the casino’s overall lack of responsibility in handling your requests, the casino has explained why your deposit limit was not set during those three days.

You also mentioned that Betlabel Casino has countless complaints about responsible gaming.

However, on our website, none of the currently active or resolved Betlabel Casino complaints are related to responsible gaming - except for this one.

Still, even a single complaint like this can help warn and inform future players when choosing where to play.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear konstantinos,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Igor