Betlabel Casino - 本人確認の問題により、プレイヤーの出金が遅延しています。

I registered at this casino months ago, and at the beginning of this year I deposited money. When I tried to withdraw after using the deposited funds, they asked me to verify my account by requesting an identity document to be sent to their security department. I complied, but approximately two months have passed and I haven't received a response from the security department. Therefore, I still can't withdraw my money because my account hasn't been verified yet.

Tenia registrado en este casino hace meses y a inicios del presente año ingresé dinero y cuando intenté retirar después de haber hecho uso del dinero ingresado me pidieron la verificación de cuenta solicitándome documento de identidad que sea enviado a su departamento de seguridad situación con la que cumplí pero ha pasado aproximadamente dos meses y no obtengo respuesta del departamento de seguridad por lo tanto sigo sin poder realizar el retiro de mi dinero porque me cuenta hasta ahora no me han verificado

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which identity documents did you submit to the casino?
• Did you send the requested documents on time and in the correct format? Has the casino confirmed that the documents were received and are currently under review?
• What games did you play at this casino to accumulate the winnings you are trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• When was the last time the casino communicated with you regarding the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika