Betmaster Casino - プレイヤーのアカウントが閉鎖され、支払いが遅れています。

I am owed 90.07 euros from the casino. They closed my account after my request, however I have received no payment. They said I can expect payment in 3 days but I have no trust in this so I created this complaint a day later.

Hello Nikdim14,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betmaster Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Consider the issue resolved received payment today

Dear Nikdim14,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru