Betmaster Casino - 選手の撤退は数ヶ月延期された。

Hello i played in this casino with 99 usdt and won 276 usdt and when i tried to make a withdrawal they asked for document and selfie and the transactions that i made to the site and a selfie with the transactions and a lot of proofs and i kept playing with thos 276 usdt one time i loose and another time i win and iam trying to withdraw my funds and there is nothing till i won 423.5 they asked for video call with zoom and when i give them the dates to make this call. They dont confirm to me the date . and when i talk to them they keep make the same excuses and tell me that they escalated my issue to the related department (they said this answer about hundred of times )

Dear Youcefteck,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Betmaster Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• To confirm, is this video call all that is required to finalize your KYC process?
• How long have you been a player at this casino, please?
• Have you ever had any successful withdrawal at this casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Firstly. Idont know if this videoccall is the last step maybe they will ask for another thing like always do.

Second i have never made a successful withdrawal

Finaly . idont remember when i have registered on this casino . maybe i registered on this casino in 2023 but i played on it in 2024

Dear Youcefteck,

Thank you for your messages. I apologize for the delayed response. I was on sick leave and unable to reply.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?   
• Have you been KYC verified before at this casino, or is this your first KYC verification, please?
• Has any video call been scheduled since our last interaction, please?

Looking forward to your reply,

Katarina

Dear katarina

-i was focused on sport betting only

-And about the KYC they dont ask about it before you want to withdraw . when i got my first bet settled i tried to withdraw they asked about KYC i send them my documents and now this video call

- there is no video call scheduled yet

Dear Youcefteck,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply.

Katarina

Recently i received a reply from them and they made a video call throw zoom with me on 10/06/2025and now iam waiting from them the answer to complete the KYC and withdraw my funds

Dear Youcefteck,

thank you for the update.

• Have you heard from casino, please?
• Is your KYC verification now completed?
• Have you been able to request a withdrawal, please?

Looking forward to your reply.

Katarina

I have completed KYC . and i tried to withdraw my funds . but i didnt receive anything the funds has comeback to game again

Dear Youcefteck,

thank you for the update.

Do you have any email communication with BetMaster casino, please? Kindly forward it to my email katarina.d@casino.guru.

Looking forward to your reply,

Katarina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Youcefteck,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina