Betmexico Casino - プレイヤーの撤退が遅れています。

I am looking for a claim for my money since it is not reflected even though the app marks it as successful. This problem has been going on for a week since May 21 of this year. I have contacted customer service and they tell me that it is my bank according to what they say and that it does not appear in their database.

Busco una reclamación de mi dinero ya que no se ve reflejado aunque la app lo marca como éxito este problema lleva una semana desde el día 21 de mayo del presente año me eh contactado con atención y me dicen que es mi banca según y que no aparece en su base de datos

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betmexico Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made previous successful deposits in the casino, or is this your first one?
• Have you used the casino's cashier section to make a deposit in the casino?
• Does the deposit transaction appear in the deposit history found in your player's account?
• Could you please share with me your communication with the casino regarding the issue and other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Have you previously made successful deposits at the casino or is this your first?

Yes, only this time it is not in the base

Have you used the casino cashier section to make a deposit at the casino?

Yeah

Does the deposit transaction appear in the deposit history found in your player's account?

I will review

Ha realizado anteriormente depósitos exitosos en el casino o es este su primero

Si solo que está vez según no está en la base

¿Has utilizado la sección de cajero del casino para realizar un depósito en el casino?

Si

¿La transacción de depósito aparece en el historial de depósitos que se encuentra en la cuenta de tu jugador?

Revisaré

Thanks for your reply.

• Could you please share with me your communication with the casino regarding the issue and other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear Raul98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru