BetPari Casino - プレイヤーの撤退は一貫して拒否されます。

I try to make a withdrawal and it's always refused, now they don't even answer in Chat. I've tried by email too.

I claim the withdrawal which is the least but there's a crypto deposit which hasn't been credited either.

Tento fazer um levantamento e é sempre recusado, agora já nem respondem no Chat . Tentei por email tambem .

Eu reclamo o levantamento que é o menos mas tem um deposito em cript que também não foi creditado.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support, and what did you discuss? Could you please share with me your attempts to contact them regarding both issues? My email is tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your email.

Could you please confirm you contacted casino support regarding the missing payout options? What response have you received?

Please share your communication with support as avidence you already took steps to resolve the issue. Send the chat transcripts or emails exchanged with support at tomas@casino.guru

I even made a deposit in crypto (Cardano) to test it, but it wasn't credited. Obviously I won't be making any more deposits.

Cheguei a fazer um deposito em cripto (Cardano) para testar mas não foi creditado. Como é obio não efectuo mais nenhum deposito

Thanks for the explanation.

Could you please share the hash of the transaction made via Cardano so we may independently verify the transaction was successful?

Have you discussed the missing deposit with the casino already? What response have you received?

Share the information here, or send the information to my email at tomas@casino.guru

Looking forward to your reply.

Dear deVasconcelos,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear deVasconcelos,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from BetPari Casino to join this conversation and assist in addressing the complaint.

Dear BetPari Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear deVasconcelos,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (complaints@cga.cw) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru