BetPari Casino - プレイヤーは自分のアカウントからお金を引き出すことができません。

Good afternoon, I'm having problems with the betpari bookmaker, they don't have any withdrawal methods, how can I get my money out of there?

Boa tarde, eu estou a ter problemas com a casa de apostas betpari, eles não apresentam nenhum metodo para fazer o levantamento, como posso fazer para retirar de la o meu dinheiro?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetPari Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any withdrawals from the casino in the past?
• Which payment methods have you used when depositing and previously withdrawing from this casino?
• Did you achieve your current balance with the help of a bonus?
• Have you contacted the casino regarding the issue?
• Could you please share with me your communication with the casino regarding the issue?
• Could you please share screenshots of the cashier payout section as evidence of the incident?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning,

Have you made any withdrawals from the casino in the past?

I haven't made any withdrawals so far because there are no withdrawal methods available.

What payment methods did you use to deposit and withdraw at this casino?

I used SEPA to top up my account.

Did you reach your current balance with the help of a bonus?

No, it was all real money.

Have you contacted the casino about this problem?

I've already contacted them by message but they said that the methods are available and if not to try again later and it's been 4 days and I still don't have any withdrawal methods available.

Could you please share with me your communication with the casino regarding this issue?

Could you share screenshots of the cashier's payment section as proof of the incident?

Bom dia,

Você já fez algum saque no cassino no passado?

Não fiz nenhum saque até ao momento porque não tem disponivel nenhuma forma de saque.

Quais métodos de pagamento você utilizou para depositar e sacar neste cassino?

Utilizei o SEPA para carregar a conta.

Você alcançou seu saldo atual com a ajuda de um bônus?

Não, foi tudo com dinheiro real.

Você já entrou em contato com o cassino a respeito desse problema?

Já entrei em contacto por mensagem mas disseram que os metodos estão disponives e se não existem para tentar mais tarde e já passaram 4 dias e ainda não tenho nenhuma forma de levantamento disponivel.

Poderia, por favor, compartilhar comigo sua comunicação com o cassino a respeito desse assunto?

Você poderia compartilhar capturas de tela da seção de pagamento do caixa como prova do incidente?

Good morning, for two days I had the option of withdrawing by sepa, but I was always rejected:

After speaking to support they said they were having difficulties with this withdrawal method:

Now they've removed the sepa option and I don't have any payment method:

Bom dia, durante dois dias tive opção de levantamento por sepa, mas era sempre rejeitado:

Depois de falar com o apoio disseram que estavam com dificuldades nesse método de levantamento:

Voltamos á mesma situação, agora retiraram a opção sepa e não tenho nenhuma forma de pagamento:

Dear nelolive,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lala (jean.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello nelolive,

I am sorry to hear about your troubles. My name is Lala and I will be taking care of your complaint from now on.

As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet.

Also, if there happen to be any developments, please keep me informed.

Best regards

Lala

Hello, nelolive. I already sent emails to BetPari Casino and am now awaiting for their response.

Please update me if there are any new developments in your side. Thank you.

Hello, lala. I haven't had any news yet, I've been in touch with the bookmaker and they always say they're having problems with that form of withdrawal, however they don't have any other form of withdrawal. Thank you

Olá, lala. Ainda não tenho nenhuma novidade, tenho entrado em contacto com a casa de apostas e dizem sempre que estão com problemas com essa forma de levantamento, no entanto não têm nenhuma outra forma de levantamento. Obrigado

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good morning, if they don't reply, is there nothing more we can do about my case? Or is there something else we can do? And do I keep my money?

Bom dia, se eles não responderem ficamos sem mais nada para fazer em relação ao meu caso? Ou pode existir mais alguma coisa a fazer? E fico com o meu dinheiro la retido?

Good afternoon,

I've just been told that I have to make a crypto deposit and then I'll have the option to withdraw the money. What do I do?

Boa tarde,

O que me disseram agora foi, que tinha de fazer um deposito por crypto e que depois ia ter essa opção para levantar o dinheiro. O que é que eu faço?

Hello nelolive,

Thank you for the update. I’m really sorry that you’re still facing such a stressful and unclear situation.

The casino's rating will decrease if they will not cooperate with solving a complaint.

Regarding your last question, I’m afraid I can’t give you specific advice on what action you should take since I do not know the reasoning of the casino for the said suggestion.

Dear nelolive,

I have tried to contact the casino repeatedly via e-mails and their live chat, but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

As a next step, I do recommend you contact the Curaçao Gaming Authority (https://www.gamingcontrolcuracao.org/contact) and submit a complaint with them. Although according to their own article about online gaming - this authority does not deal with the player complaints, they stated that too many messages regarding the same casino may lead to revoking the license in the future, therefore it is worth a shot. If you hear back from either the authority or the casino, please let me know by sending me a quick message at jean.s@casino.guru. I am really sorry I could not be of more help on this occasion.

Best regards,

Lala