Bets Bunny Casino - プレイヤーの賞金は没収されました。

Dear Casinoguru Team,

I have been an existing customer that made dozens of deposits but until now not a single withdrawal.

On the 20th of September 2025 I made a deposit of 38€ and used a 125% loyalty Bonus.

I was able to wager through the Bonus.

Their T&C state that: 58.3.3 ... Max winnings for bonuses between 120% - 149% threshold, are limited to eight (8x) times the initial deposit amount ...

So in the moment I have completed the wagering, my Balance has been automatically reduced by the system from 357€ to 304€ which is 8x the deposit amount. Until here everything is ok.

The 304€ now have been shown as real money in the system and there was no active bonus anymore.

I continued playing and had a big win on a slot.

I have then requested a 500€ withdrawal (Max Daily amount) and there have been 2800€ left in the account.

On the next morning the withdrawal has been canceled and there was only 304€ in my account. They have confiscated 2996€ real money balance from my account.

They have told me I have breached their Terms & Conditions as stated above "Max winnings for bonuses between 120% - 149% threshold, are limited to eight (8x) times the initial deposit amount"

I have send them evidence with transaction IDs and transaction timestamps, that my big win happened with real money two hours after all of my winnings above 304€ already have been forfeited. So they now forfeited my real money balance. Even their own account statement clearly shows that real money balance has been forfeited.

Support was not helpful at all, and beside showing them clear evidence that I did not breach their T&C they only keep telling me their decision is final and wont be revised.

In that moment, i felt like a victim of a serious financial crime, there is no other word than theft for this.

This caused real harm to me, I had trouble sleeping and concentrate on my work. In desperation I even offered them to at least return my deposits (which is way less than the stolen funds) but they also ignored this offer.

I have done extensive research the past couple days and it seems that Green Champions Leader S.R.L, and their Sister Company Famagousta B.V are notorious for stealing player funds as soon as someone tries to withdraw money.

I strongly encourage you to blacklist all casinos from these operators as I have seen they already have the lowest safety index possible.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bets Bunny Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Were you at any point notified or warned that the restriction to cap your winnings persists after the wagering requirements were complete?
• Have you successfully completed account verification? Have you withdrawn the 304€ in winnings successfully already?
• Could you please share a link or a screenshot of the bonus you activated and played if available? Send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas, I have send you the answers to your additional questions via Email.

Regards

Lukas

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hi, I had an agreement with them to close my account and return my deposits, for me this complaint is resolved.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear 86Lukas,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Michal

Casino Guru