Bets.io Casino - プレイヤーの賞金は没収されました。

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Dear fabiosmuller,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. According to the casino's rules:

SECOND DEPOSIT BONUS

4. Limitation of the maximum bet while wagering is 2 USDT • 0.001 ETH • 0.00003 BTC • 0.02 SOL • 1.30 XRP • 0.03 LTC • 20 DOGE • 2 USDC • 6.5 TRX • 6.5 ADA • 0.00285 BNB • 0.0038 BCH • 2 ЕUR • 2 USD • 2 GBP • 3.0 AUD • 3.0 NZD • 3.0 CAD • 2 CHF • 25 NOK • 350 JPY • 45 ZAR • 200 INR • 15 BRL • 130 PHP • 45 MXN • 75 TRY, including bets doubling after a game round has been completed and bonus rounds purchased within the game.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history in a format where bet amounts can be reviewed (Excel, .csv). My email address is tomas@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Tomas