Betstarexchange Casino - プレイヤーが賞金を受け取れずにいます。

I have deposited 20000 and played and given withdrawal of Rs.36820, but they have kept hold and telling reason that i have not played 75% of deposited money, but i have checked and i have played 125% of deposited money, i.e 24000,when i send all the proofs in chat section they have removed the access to chat also, this clearly shows their cheating, kindly look into the case. I have deposited at 11.41 am after that whatever i have played I have taken screenshots and attached the same. So i want explanation from betstar for their cunning way

Dear nishchaikumar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Kindly read once again what i have said, they kept hold my money

I have played 125% of deposited money also attached proof

Thank you for your reply, nishchaikumar. Before we proceed with this complaint, could you please clarify how come you submitted 2 complaints about the same casino, but both have different Player Casino Id and Player Casino Email?

https://casinoguru-en.com/betstarexchange-casino-player-denied-loss-bonus-by

Dear nishchaikumar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.