Betswap Casino - プレイヤーのアカウントは閉鎖されました。

Alright, after being a frequent Online Casino enjoyer for about 15 years, this is the first time this ever happened, and I am baffled.

They literally just closed my account, for no reason whatsoever. Or well, I was winning "too much" and withdrawing "too much", according to them obviously since the total amount was around 1k euros only. Toilet paper money.

I always takes the same measures for every online casino I sign up to, and is to make sure that nothing is broken in terms of legality (using a VPN for example) and that I am always playing for raw money to avoid any issues with withdrawals.

This, and apparently it has happened to other players as well, is mind baffling. Just closing an account, providing ZERO information in both Chat and Support email. I had about 2000 euros sitting on that account, where I had 1000 euros in pending withdrawals and 1000 euros to play for. And then suddenly - Bam. Closed. Nothing.

They are "looking" into the matter but we all know that they will just blatantly ignore it and just hope they wont get any backlash.

Avoid this Casino at ALL costs. At ALL COSTS. There are SO many other, better ones, out there.

Dear RalphPootawn,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betswap Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello!

It was resolved. Probably because I spoke out strongly about this injustice. But everything was resolved, the account was reopened and they apologized. No more problems. Thank you!

Hej!

Det löste sig. Förmodligen på grund av att jag gick hårt ut om den här orättvisheten. Men allt löste sig, kontot öppnades igen och dom bad om ursäkt. Inga mer problem. Tack!

Dear RalphPootawn,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru